Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused, with all pieces present, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at funqubittechnologies@gmail.com or WhatsApp +91 94414 90004. If your return is accepted, we'll send instructions on how and where to send your package. Returns go to: Funqubit Technologies Private Limited, 186, Jasdev Singh Nagar, P.O. Gill, Ludhiana – 141116, Punjab, India. Items sent back without first requesting a return will not be accepted.

Damages and issues — Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or incorrect — we'll make it right. For missing puzzle pieces, write to us with your order number and piece details.

Exceptions — Used items, or returns without original packaging and reference cards, cannot be accepted. Sale items and gift cards are not returnable.

Exchanges — Return the item you have; once accepted, place a new order for the one you want.

Refunds — We'll notify you once your return is received and inspected. If approved, you'll be refunded to your original payment method within 10 business days (banks may take longer to post it). If more than 15 business days pass after approval, contact us.